VP Member Services

Modesto, CA

Post Date: 11/21/2017 Job ID: 28129 Industry: Executive
VP of Client and Member Services
Direct Hire Opportunity
Annual Salary: $120, 000 - $135, 000

Our client has opened up recruitment for a critical role within their Executive Team for a VP of Client and Member Services. This role is part of a team of 8 that report to the CEO of a 400M+ group. As the VP of Client and Member Services your main focus will be to find ways to increase their NPS Scores (Net Promoter Scores) of internal and external members. As a leader in the Central Valley - our client needs a mover and a shaker - with high business acumen.

Here are some key focus areas and skills that will be expected in this role:

  • Foster a Sales Culture - that emphasizes profit, and engagement from members.
  • Promotes the Strategic Plan initiatives through recommendations of products, pricing models, and internal retention practices.
  • Major focus on the improvement of NPS Scores (net promoter scores) by exposing the opportunities and challenges, finding solutions, and getting them fixed!
  • Creativity and out of the box thinking.
  • Member satisfaction and retention is key. Must have experience building reports, and ways to appraise performance while remaining competitive on compensation and staff goals.


  • 8+ years of experience with financial institutions - complying with Bank Secrecy Act, The Patriot Act, and Office of Foreign Assets Control.
  • Bachelor s Degree required; Master's Degree preferred. Proven track record of leadership, successfully growing teams and improving CSR ratings.
  • Ability and prior success motivating teams, and managing diverse teams effectively.

How to Apply? Email your resume in confidence to Nicki Tyler, nicole@aps-hr.Com

APS, AVAILABILITY Professional Staffing is the Valley's strongest and most reliable Recruitment firm. Whether you are a company seeking talent or a professional open to career possibilities our clients know they can count on us to focus on what is in their best interest. We are a trusted advisor, and want to be your first call for anything hiring related. 50 years in Stanislaus and San Joaquin Counties, we have proven with time, and word of mouth that we are the best choice for recruitment in the Valley. 2017 was our 5th straight year voted at Modesto's Favorite Choice for a Staffing Firm!

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